Reputation Management

What is Reputation Management?

Reputation management includes developing a process by which you monitor any mentions about your products, key employees and company name online. By tracking these mentions, you are able to react and manage them quickly and effectively.

It can take years to build a solid reputation and just seconds to destroy it. Information spreads fast with the advent of the Internet and businesses need to be vigilant more than ever before to ensure that one customer’s poor experience doesn’t cause damage.

Windhill will help you setup, track, monitor and react to online mentions of your company, services and products so that you can not only learn what your customers are saying about your company but be proactive in resolving any issues with your services. By knowing what people are saying about you, you can improve your customer’s experiences and learn from their feedback.

Consumers increasingly rely on online research when considering a purchase. In fact, 88 percent of buyers research products and services online before making a purchase. 86 percent will hesitate to purchase that has negative reviews. You cannot afford to ignore your online reputation and reviews.

Why is Reputation Management Important?

Your company’s online reputation can affect your site’s search rankings. Google uses an algorithmic solution intended to lower rankings for sites that offer a poor customer experience.

Why Do You Need Reputation Management?

Monitoring your online reputation will give valuable insight in to what people are saying about your products and services. There are multiple online review sites across the internet and a reputation management solution will help you manage an track these mentions.

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